Shipping policy
Shipping Policy – Optimist Robotics
Welcome to Optimist Robotics. We are committed to delivering your products safely, efficiently, and transparently. Please review our shipping policy below for information regarding processing times, shipping methods, delivery estimates, and related terms.
1. Order Processing
All orders are processed within 1–2 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.
For high-demand products, custom-built robots, or pre-orders, processing times may be longer. In such cases, customers will be notified by email.
2. Shipping Locations
Optimist Robotics currently ships to:
- United States
- Europe
- Middle East
- Africa
- Asia-Pacific
- Selected international destinations
If your country is unavailable during checkout, please contact our support team for assistance at optimistrobotics@gmail.com.
3. Estimated Delivery Times
Estimated shipping times may vary depending on the destination and carrier:
| Region | Estimated Delivery |
|---|---|
| United States & Canada | 5–18 business days |
| Europe | 5–16 business days |
| Middle East | 7–25 business days |
| Africa | 7–28 business days |
| Asia-Pacific | 7–17 business days |
Please note that customs clearance, local courier delays, or peak seasons may affect delivery times.
4. Shipping Costs
Shipping fees are calculated at checkout based on:
- Destination country
- Package size and weight
- Shipping method selected
Occasionally, we may offer free shipping promotions on selected products or orders above a certain amount.
5. Order Tracking
Once your order has been shipped, you will receive a confirmation email containing:
- Your tracking number
- Carrier information
- Tracking link
Tracking updates may take 24–72 hours to appear after shipment.
6. Customs, Duties & Taxes
International orders may be subject to:
- Import duties
- Customs fees
- VAT or local taxes
These charges are the responsibility of the customer and are determined by the destination country’s customs authority.
Optimist Robotics is not responsible for customs delays or additional import charges.
7. Delayed or Lost Shipments
If your package is delayed, lost, or marked as delivered but not received, please contact us at:
We will work with the shipping carrier to investigate the issue and assist you as quickly as possible.
8. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
Optimist Robotics is not responsible for:
- Delays caused by incorrect addresses
- Failed deliveries
- Additional shipping fees due to address corrections
9. Damaged Packages
If your package arrives damaged:
- Take photos of the packaging and product immediately
- Contact us within 48 hours of delivery
- Include your order number and photos in your message
We will evaluate the issue and provide an appropriate solution.
10. Contact Us
For any shipping-related questions, please contact at optimistrobotics@gmail.com
Optimist Robotics Support
Thank you for choosing Optimist Robotics — building a smarter and more optimistic future with AI-powered robotics.